Frequently asked questions about web hosting
We will try to answer the most common questions we get here.
Can you build websites using Wix, WebGUI, and Shopify?
Do you offer email solutions?
We offer 8GB mailboxes with Webmail and IMAP. – Additional costs apply.
We also help set up Google Workspace (Gmail for Business) or Office 365 – Additional costs apply.
Can there be delays? What happens if there is a delay?
We are not liable for any delays caused by the customer e.g. delays in providing needed information.
If there is a delay of more than 24 hours on our side (which has yet to happen) we will offer all your money back.
Can you migrate to WordPress from Wix, Shopify, Squarespace?
There is no ‘migration’ process. They are completely different code platforms (think of it as different languages). We will need to re-build websites in WordPress. If there are multiple blog posts, there is an importing process which scans the posts on one platform and moves it to another. You need to have 20+ posts before this becomes cost-effective.
How long does it take to finish the website?
A website’s delivery time can be different from client to client, we aim to get the whole process completed and handed over in 2 weeks, however, this time can fluctuate either less or more depending on client needs.
Depends on the design etc. But if all text is provided then we can build within 5 working days. The fastest we’ve done is 24 hours, but in those instances, customers had all the images and text fully prepared prior to starting, which isn’t the case for most clients.
Can you add web-chat?
There is no standard WordPress chat, but there are many chat plugins. We can integrate almost any website chat plugin that you sign up for (e.g. Facebook Chat, tawk.to). Please get in touch with us before placing your order.
Do you take care of all the needed plugins to run the website?
We install plugins needed for the functionality of your website. You are free to install any plugins to add functionality yourself.
Do you use any sort of spell checker such as Grammarly?
We will use your text as provided to us.
We don’t do any proofreading. We also don’t do content creation as a part of Website development. You can contract us for copywriting as a completely different service.
Do you take care of all security needs for the website?
We take care of server security, SSL certificates and check for vulnerabilities. All our webservers run the latest software and we keep them up-to-date. We update plugins and theme files for websites that we host. Backups are performed at least once per day.
Unlimited Stock Images – Where do they come from and what can I do with them?
We obtain licences for websites using https://elements.envato.com. We licence them per ‘project’ you can re-use these images for social media posts as long as they are related to the website that we are building.
Depending on the project, we will choose images that we think will best suit your website. You can send us links to images on https://elements.envato.com if you want us to replace them. You can also send us images that you have the rights to e.g.https://shutterstock.com/ or free services e.g.https://pixabay.com/
Who owns the website when it’s finished?
You do! We don’t hold ownership of any of the websites we build. You will have full WordPress admin access.
We provide hosting for 6 months with every website. After that, you can extend with us, or move to a different WordPress hosting service such as GoDaddy, 1&1, Amazon AWS etc.
How can we pay you?
We will only take orders through the platforms you’ve found us. We have a good standing on several platforms and we wouldn’t want to jeopardise our reputation by switching platforms.
Will I have full ownership of the finished website or will I have to contact you for changes each time?
Yes, you will have full admin access to make any changes you need, and you can add as many products and services as you’d like.
We use one of the most popular theme builders for WordPress (DIVI), there are 1000s of video tutorials and blogs on how to make changes. Some of our clients do this, others choose to contact us for changes. It’s completely up to you.
What does hosting for 6 months mean and what is a web server?
The code that we build for you in WordPress belongs to you. This code needs to be on a computer connected to the internet so that visitors can see it. These computers are called Web Servers, and the service is called Web Hosting.
We provide hosting for 6 months with every website. After that, you can extend with us, or move to a different WordPress hosting service such as GoDaddy, 1&1, Amazon AWS etc.
What about website security and SSL?
All our hosting (without exceptions) come with SSL. All our webservers run the latest software and we keep them up-to-date. We update plugins and theme files for websites that we host. Backups are done at least once per day as well.
Where are the websites hosted? Are they secure? Are they green?
We have two hosting services, both in the UK and both are powered by 100% renewable energy. Global reach is powered by Cloudflare which also uses renewable energy.
Our premium hosting is powered by Google Cloud Servers which has been carbon neutral since 2007.
We are a carbon-neutral company and use carbon-neutral platforms. In addition, we offset our carbon footprint for ourselves and our team for personal and business use.
Our servers are highly optimised and up-to-date using the latest server technology.
Do you offer support & maintenance after my site is launched?
If you discover bugs after launching, we will be here to help. Also, if you need to make minor changes we can do them for a small fee (and quite often we do it for free) for as long as you are hosting with us.
Will I be able to edit and maintain my own website after it’s built?
Yes. Our websites are built using standard WordPress + Divi (fully licensed – forever). You will be able to edit the website yourself as easily as editing a Google Doc.
You can add more pages, more products, more images, and change text. We use one of the most popular theme builders for WordPress (DIVI), there are 1000s of video tutorials and blogs on how to make changes. Some of our clients do this, others choose to contact us for changes. It’s completely up to you.
If you’re hosting with us, then your website is backed up daily. So you will be able to make changes with confidence.
Will my website work on phones (mobile responsive)?
Yes! Always. Mobile responsiveness is not optional. So we build all our websites to be mobile responsive and we test manually on a range of devices.
What happens after the free hosting period?
We will make suggestions for services on our servers and other popular providers. We don’t have any ‘lock-ins’. You are free to (and will have access to) change hosting providers at any time.